Refund policy

At Solpshoes, customer satisfaction is our top priority. We want you to feel confident in every pair you purchase. If you're not completely satisfied, we're here to help.

💡 Quick Summary:

  • Cancellations: 100% Free before the order is fulfilled
  • Return Window: 30 Days from delivery
  • Restocking Fee: $0.00 (Absolutely Free)
  • Damaged/Wrong Items: 100% Free return shipping

🛑 1. Order Cancellation Policy

We process orders quickly to ensure fast delivery.

  • Before Fulfillment: Email us immediately at support@solpshoes.shop with your order number. We will cancel it and issue a 100% refund instantly.
  • After Fulfillment: Once a tracking number is generated, the order cannot be canceled. Please wait for delivery and initiate a return within our 30-day window.

📅 2. 30-Day Return Window

You have 30 days after receiving your item to request a return. We cannot accept returns after this period.

To be eligible, your item must be:

  • In the same condition as received
  • Unworn and unused, with no signs of wear on the sole or upper
  • With all original tags attached
  • In its original box/packaging

✉️ 3. How to Initiate a Return

  • Email support@solpshoes.shop with your order number and photos of the item
  • If approved, we will send return instructions within 24 hours
  • Items sent without prior approval will not be accepted

💰 4. Return Shipping Fees

  • Defective, Damaged, or Wrong Items: Solpshoes covers 100% of return shipping costs and provides a prepaid label
  • Change of Mind / Wrong Size: Customer is responsible for return shipping costs

❌ 5. Restocking Fees

Solpshoes charges $0.00 restocking fees. No hidden fees, ever.

🔍 6. Damaged or Defective Items

Inspect your order immediately upon arrival. If you notice any issues, contact us within 48 hours of delivery at support@solpshoes.shop with photos. We will resolve it immediately.

🔄 7. Exchanges

We offer free exchanges for size or color within 30 days. Simply email support@solpshoes.shop with your order number and the size/color you need — we'll handle the rest at no extra cost.

💳 8. Refund Process

Once we receive and inspect your return:

  • You will be notified of approval or rejection via email
  • If approved: Refund processed to your original payment method within 5–10 business days
  • Your bank may take additional time to post the refund

🏢 9. Contact Us

  • Email: support@solpshoes.shop
  • Phone: +1 929 548 7825
  • Address: 276 Boerum St, Brooklyn, NY 11206, United States
  • Website: solpshoes.shop