FAQ
Welcome to the Solpshoes Help Center. Find quick answers to our most common questions below. Can't find what you need? Contact our support team directly.
👟 1. Products & Orders
Q. Are your products high quality? Yes! Every pair of shoes in our store is carefully selected for quality, comfort, and durability. We only stock footwear we would trust for everyday wear.
Q. How do I choose the right size? We recommend checking the size chart listed on each individual product page. If you are between sizes, we suggest sizing up for a more comfortable fit.
📦 2. Shipping & Delivery
Q. Do you ship internationally? Currently, we ship exclusively within the United States. We do not offer international shipping at this time.
Q. How much does shipping cost? 100% Free Standard Shipping on all orders across the United States. No minimum purchase or discount code required.
Q. How long will it take to receive my order?
- Handling Time: 1–2 Business Days (Monday–Friday)
- Transit Time: 7–13 Business Days (Monday–Friday)
- Total Estimated Delivery: 8–15 Business Days
Note: Shipping does not run on weekends or US public holidays.
Q. How can I track my order? Once your order ships, you will receive a confirmation email with a tracking number and tracking link. Please allow 24–48 hours for the carrier system to update.
🛑 3. Cancellations & Returns
Q. Can I cancel my order?
- Before Fulfillment: Yes! Email us immediately at support@solpshoes.shop with your order number for a full 100% refund.
- After Fulfillment: Once a tracking number is generated, the order cannot be canceled. Please wait for delivery and initiate a return within our 30-day window.
Q. What is your return policy? We offer a 30-day return window from the date of delivery. Items must be unworn, unused, and in original packaging with all tags attached.
Q. Are there any restocking fees? No. Solpshoes charges $0.00 restocking fees. No hidden fees, ever.
Q. Who pays for return shipping?
- Damaged, Defective, or Wrong Items: Solpshoes covers 100% of return shipping and provides a prepaid label.
- Change of Mind / Wrong Size: Customer is responsible for return shipping costs.
💳 4. Payments & Security
Q. What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, and Google Pay. We do not accept cash on delivery (COD) or bank transfers.
Q. Is my payment information secure? Absolutely. Our store is powered by Shopify, which is certified Level 1 PCI-DSS compliant. All transactions are encrypted with SSL technology to keep your data 100% safe.
🏢 5. Still Need Help?
Our support team is happy to assist!
- Email: support@solpshoes.shop
- Phone: +1 929 548 7825
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET – Eastern Time)
- Address: 276 Boerum St, Brooklyn, NY 11206, United States